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Division Rohrer Corporation
Location Bensenville
Employment Type Full Time Regular Employee
Date Posted 11/1/2021
Contact Name Lysander Diaz
Contact Phone 708-236-1394
Job Code 000244
Required
Preferred
Job Details

OBJECTIVE OF THIS POSITION

The Customer Service Level II will manage the internal flow of work by communicating customer requirements and by working closely with team members to consistently stay on track within our timeline. The Customer Service person serves as an external educator to customers to convey expertise information about Rohrer services. The Customer Service person has the responsibility of reviewing the client's initial job specifications, issue and/or order consumables needed to complete the job. The Customer Service person will be active in processing client artwork, proofing by clearly communicating constraints or issues relating to the job. The overall focus is to process orders in a timely manner while servicing customers as quickly and efficiently as possible.

ESSENTIAL JOB TASKS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Discuss Rohrer services to customers by telephone or in person, take or enter orders, and enter details about customer complaints in Notes.
  • Enter sample request in Notes
  • Send proofs and samples out for approval.
  • Enter specs for approved items and archive artwork.
  • Match P.O prices and items to art/rerun items.
  • Enter dollar value to bookings log.
  • Enter ship date request
  • Attend production meeting to track jobs.
  • Review and share information for processing customers’ requirements with Customer Service I & III.
  • Data entry of print order information.
  • Other duties as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

  • High School Diploma or equivalent
  • Three to Five years’ experience in related field (printing or thermoforming preferred)

KNOWLEDGE, SKILLS AND ABILITIES

  • Communicate effectively with customers, sales representatives, and vendors regarding printing orders
  • Possess excellent communication and organizational skills
  • Knowledge of OMS system is helpful
  • Good computer skills, including fast and accurate data entry skills
  • Strong teamwork and leadership attributes
  • Strong attention to detail to thoroughly complete work tasks
  • Ability to manage multiple priorities in a fast-paced environment
  • Cross-train with POD team members
  • Knowledge of paperboard and/or thermoforming firm preferred
  • Customer service experience
  • Capable of working with and communicating with different personality types
  • Capable of actively listening and comprehending to convey information effectively